The initiative has seen Trivallis share vital ASB and Domestic Abuse information with South Wales Police and Cardiff Council with the goal of creating safer communities.

Trivallis Multi-Agency information sharing project is the first of its kind in the UK.

Our solution, Cluster Case Management, is an integral foundation for Trivallis’ information sharing initiatives. By securely allowing a needs-basis access of Cluster CM to external partners, they are able to meet the multi-agency and information sharing requirements between these three services.

With the UK Government long advocating multi-agency working between public services for a more citizen-centred approach; Trivallis and partner agencies have made strides to implement new processes to support multi-agency working. This shows that working together is an effective way of tackling Anti-Social Behaviour and Domestic Abuse.  Supporting vulnerable adults and children, securing real improvements in their life outcomes.

‘Technology is a key driver to ensuring information is shared in a standardised, consistent manner. Most importantly, it has allowed us to share information securely on a needs-basis. We use Cluster Case Management for managing Cases and as a workspace to collaborate with our external partners.’

Jon Tumelty, Community Safety Manager.

We are pleased to see this initiative shortlisted for TWO awards:

Building Safer Communities Award – The Welsh Housing Awards 2017

Best Project Award – Resolve National ASB Awards 2017

All the best to those that have been shortlisted! Below is a video of the three finalists for the Welsh Housing Award 2017. The winner will be announced on 17th November 2017 in Cardiff.

Cluster CM; an automated multi-agency solution.

Cluster CM is a configurable automated multi-agency case management solution being used across Housing, Local Authority, Crime & Prevention, Health and Support sectors for a range of case management functions. Trivallis uses Cluster CM to manage ASB and Domestic Abuse cases. It enables a standardised approach to securely sharing data which is now allowing officers to get the information they need quickly about victims and perpetrators. When armed with the right information and the right technology, public services are able to proactively address and resolve issues quickly.

The ability to identify vulnerable people by recognising triggers for Domestic Abuse, Adverse Childhood Experiences, Mental Health and other high-risk indicators, allows for officers to deliver a more prescriptive service when supporting people.

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