by OllieJohn | Feb 6, 2017 | Professional Services
We strive to deliver a single seamless journey across all touch-points from initial enquiry right through to any required post sales support. We’ll assign a customer account manager and designated point of contact throughout the whole process. At locality,...
by OllieJohn | Jun 17, 2016 | People & Culture, Professional Services
Knowing where the customer decision-making process starts and ends let alone how and when to start engaging with customers is more than a challenge but a necessity. During the last few years the customer decision-making process has been turned on its head. Gone are...
by OllieJohn | Jun 12, 2016 | Professional Services, Social Innovation, Technology
Taff Housing Association is one of 3 long established community based HAs in Cardiff, we’re 41 years old this year! 41 years and we find ourselves at the beginning of another transformation journey. A journey which has several key pillars – these include leadership,...
