One of the biggest challenges faced when managing high-risk complex cases is the ability to receive timely information.

Trivallis, one of Wales largest housing associations partnered up with South Wales Police and Cardiff Council to share information on high-risk cases and vulnerable adults for the sole purpose of delivering better support to their tenants.This saw them shortlisted to win two awards this month by Resolve ASB for Best Project Award and the Community Safety Award by CIH.

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Data and System Integration enables Multi-Agency Working within public services

By working in isolation, public services and partner agencies lose sight of the wider vulnerabilities. Opportunities for early intervention can be overlooked. This is essential to deliver a proactive service for citizens and communities. Furthermore, public services and partner agencies are universally accepting that system integration for information sharing is key. It enables strategic needs assessment and targeted planning of resources.

At Locality Solutions, we work with our customers to understand the benefits of systems integration between internal and external management systems for the benefit of information sharing.

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“Information sharing and data innovation is at the heart of public sector reforms.” Professor Miriam Lips

Locality Solutions & CVUHB – Working together to create Safer Communities.

With the Well-being of Future Generations Act playing a central role on how best to improve citizen outcomes, public services are finding better ways on information sharing for a more joined-up approach in delivering a holistic service.

Our recent project with the Cardiff & Vale Health board has been a great example of how public services have identified that collaboration is key to ensure prevention and reduction of frequent attenders to the A&E.

It’s been 2 months into our project with CVUHB and the A&E Department, Heath Hospital  Cardiff, and we’ve learnt a great deal about the challenges public services and partner agencies face when working together.

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Housing associations deliver more than just bricks and mortar ! They have a unique role in ensuring more than just supplying houses. They also need to deliver an appropriate level of service for the increased health and well being of their tenants.

The role of housing associations are adapting to complement and drive the primary care strategy alongside NHS. The sector has seen first hand the impact poverty, welfare reform and public service budget cuts have affected individuals and families across the UK. With the introduction of the Futures Generation Act, housing needs to consider how best they drive the growing demand of people requiring relevant services due to tougher conditions.

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Locality Solutions has been chosen by The Cardiff and Vale University Health board (CVUHB), and approved by the Welsh Government led by Ifan Evans (Head of Healthcare Innovation, WGA), to work with it’s Emergency Unit to streamline patient care via improved communication and collaboration with our technology suite, Cluster Case Management.

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Mobilising your workforce

‘Due to technological improvements and increased connectivity, mobile networking is becoming even more popular amongst businesses.’

The advancements in technology has not only made mobile devices powerful business tools, but the introduction of video-conferencing, route planning tools and instant messaging, has made it easier for remote workers to communicate and get the information they need for quick on the ground decision making.

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Knowing where the customer decision-making process starts and ends let alone how and when to start engaging with customers is more than a challenge but a necessity.

During the last few years the customer decision-making process has been turned on its head.

Gone are the days of fixed customer planning and budgetary cycles where the customer had little choice but to come to you. Buying has gone from a static process to a dynamic rollercoaster of decision-making. The web and social media now offer a rich seam of intelligence for customers to do their own research on vendors, putting them firmly in control like never before.

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