There is an increasing amount of pressure from public sector bodies to share information and collaborate to provide more joined up services for it’s citizens.
With high speed internet, a plethora of mobile devices readily available, and the acceptance of hosted management software, it is evident that multi-agency working will be necessary for public sector bodies.
More than ever the public are demanding it’s needs met. The evolution of public sector structure involving the creation of other third sector organisations to help provide public services on it’s behalf requires for partnership working to be underpinned throughout the sector.
Share and Collaborate
Collaboration and Information sharing are two prominent areas that are being looked into as a matter of priority. The benefits for open and safe information sharing across the public sector are clear. With budget cuts being more apparent, public sector need to reduce costs and inefficiencies while delivering a higher service.
The housing sector has seen the most progression in highlighting information sharing as an agenda integral to delivering a quality service to it’s customers. This is especially the case where service delivery is focused on managing complex circumstances of Anti-Social Behaviour, Domestic Violence and the needs of individuals in Supporting People. The Home Office advocates the use of IT systems to share information between local agencies for a joined up approach to protect and support the most vulnerable in society.
Timely and secure Information sharing enables successful multi-agency working within the housing sector and its partner agencies allowing tailored services to be delivered to their customers who need it most.
There are numerous benefits for multi-agency working through effective information sharing practices that have been identified throughout the housing sector, these include :
Early identification of risks and issues with appropriate intervention so customers are able to receive immediate access to expertise before the risks of harm increases
Readily available and accessible support can lead to improved outcomes for customers
Ability to better coordinate services for customers resulting in a higher quality of service
Ability to reduce duplication of information in silo systems and build a more cohesive overall picture of a customer or situation.
By ensuring greater information sharing between housing providers and community services, housing associations are looking at creating generations of safer communities.