Trivallis Case Study

250% Return on Investment, 25% Reduction in Administration, 98.4% Case Resolution

Background

Award-winning housing organisation Trivallis spent several months researching the market to find a robust, future proof and innovative software solution needed to manage a growing anti-social behaviour workload. On coming to Locality, they were impressed with our new ideas and ‘refreshing’ way of working, including our collaborative approach and innovative software.

Through adoption of Cluster Case Management, significant outcomes were achieved for service efficiency as well as enabling effective multi-agency working to realise and ensure community safety.

The Challenge

Trivallis previously managed its growing ASB case workload using an internal housing management system, but data was duplicated, insecure and regularly lost.

Problems included:
Non-existent reporting and limited customer service when neighbourhood managers were unavailable.
Invisible systems, leading staff to rely on time-consuming print-outs.
An inability to access case data whilst working outside the office, leading to infrequent and irregular updates.

The combination of these individual challenges made it extremely difficult for Trivallis to establish a defined process for tackling anti-social behaviour.

Our Approach

Our professionals created a tailored, smooth and agile journey to meet Trivallis’ requirements. We were able to migrate all existing data from multiple sources directly into the Case Management Solution, with no loss of data and maintaining accuracy at all times. We welcomed dialogue and collaboration throughout, which provided reassurance to Trivallis and ensured that expectations were met and exceeded.

Benefits

As a result of our bespoke solution, Trivallis’ community safety team are now empowered to deliver efficient and seamless provision to service users.

Benefits Include:

  • The production of visible and configurable workflows

  • Collaboration with key agencies and partners, in real time, with intuitive and mobile technology

  • Improved customer satisfaction and reduced administration time

  • Improved reporting

A massive number of workarounds and other waste tasks have been removed.

  • 3 Days per year for the Community Safety Team inputting customer satisfaction scores into an ASB Performance Templates

  • 74 Days per year for the Community Safety Team as a result of reduced administration tasks and double entry

  • 6 Days per year for the Admin team based on analysis from their Services ASB Satisfaction review

  • 75 Days per year of admin time specifically mapped to dealing with ASB

  • An estimated saving of 158 Days excluding any savings realised by Customer services

“The whole process has been refreshing, Locality was a different system and process from the very beginning and being involved in the product development has been a massive benefit. The professional services element has been ‘Organic’, both effective and beneficial. We have something special here and are well placed in tackling anti-social behaviour and domestic abuse”
Jonathan Tumelty, Community Safety Manager, Trivallis

Read the full Case Study.

See how Trivallis achieved 25% reduction in administration and 98.4% Case Resolution

The Business Centre, Cardiff House, Cardiff Road, CF63 2AW

p. 0330 0015307 | e. enquiries@localitysolutions.co.uk

Company no: 07778046 | VAT Reg No: GB 195 5405 84

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