Trivallis previously managed its growing ASB case workload using an internal housing management system, but data was duplicated, insecure and regularly lost.Problems included:
The combination of these individual challenges made it extremely difficult for Trivallis to establish a defined process for tackling anti-social behaviour.
As a result of our bespoke solution, Trivallis’ community safety team are now empowered to deliver efficient and seamless provision to service users.
“The whole process has been refreshing, Locality was a different system and process from the very beginning and being involved in the product development has been a massive benefit. The professional services element has been ‘Organic’, both effective and beneficial. We have something special here and are well placed in tackling anti-social behaviour and domestic abuse”