We work closely with Local Government and Housing to help them reap the opportunities of multi-agency working to reduce risk and improve early intervention opportunities.With the sector going through an incredibly challenging time and with resources under extreme pressure, it’s more essential than ever to support staff in their efforts to work as effectively and efficiently as possible.
Professionals are able to manage ASB cases with varying degrees of severity and category more efficiently. Always ensuring tenants are kept in the loop.
Professionals have access to the right tools at the right time to ensure critical services are provided to the most vulnerable and victims of Domestic Abuse
ClusterCM enables landlords to manage all integral aspects of tenancies by allowing information to be added into a single space.
ClusterCM enables the management of complaints and compliments to improve customer experience by managing customer needs.
ClusterCM is a person-centred platform which allows effective support planning around the individual so support is prescriptive and tailored to their needs and goals.
“We looked at the market leading software as well as the add-on module within our existing Housing Management System and after extensive research, demonstrations and site visits, we selected Locality Case Management as our software of choice.”
We utilise the latest, proven technologies to keep your data safe. Our software is hosted in data centres which meet or exceeds the security standards required by our customers. Our minimum hosting infrastructure is PSN compliant (ref: SRV_0396). All of our solutions are hosted in an ISO Tier 3 environment, guaranteeing 99.982% availability.
Our hosted environment complies with the following accreditations.
'The whole process has been refreshing, Locality was a different system and process from the very beginning and being involved in the product development has been a massive benefit. The professional services element has been ‘Organic’, both effective and beneficial. We have something special here and are well placed in tackling anti-social behaviour and domestic abuse.'