Crime and Prevention

In the field of crime prevention, it’s vital to be able to build a full and accurate profile for each case.

Cluster Case Management is the tool to do just that, helping you transform the management of each case and improve your service to the citizens you’re working to protect.

Our secure software enables effective multi-agency collaboration for joined decision making for safeguarding. Partners such as the police, probation services, local authorities, safety projects, social landlords to access and act upon the right information for coordinated intervention.

Case Types

  • Anti-Social Behaviour

    Anti-Social Behaviour

    ClusterCM enables professionals to manage high and low severity ASB cases more efficiently ensuring complainants are kept in the loop throughout.

    • Manage cases easily with a 360 view of intelligence through our CRM module
    • Create action plans, assessments and manage risks with e-forms and workflows
    • Communicate securely with complainants via automated or manual SMS & Emails
    • Collaborate with local councils, housing associations and other partner agencies to share intelligence for a more efficient case resolution
    • Receive alerts and notifications of triggers for early intervention
    • One-click tailored Court bundle generation through our Case Chronology Builder
  • Domestic Abuse

    Domestic Abuse

    ClusterCM ensures professionals have access to the right tools at the right time to ensure critical services are provided to the most vulnerable and victims of Domestic Abuse

    • Capture all incidents of Domestic Abuse within a single solution
    • Collaborate with partner agencies and co-workers within a secured workspace
    • Capture and view historic assessment scores (Risk, Health) graphically and immediately trigger notifications.
    • Communicate securely using SMS, Video and Audio directly through CLusterCM
  • Integrated Offenders Management

    Integrated Offenders Management

    ClusterCM enables residential and care providers deliver quality services whilst improving administrative efficiencies and staff productivity.

    • Capture and maintain a single resident record with medical conditions, treatments and case notes
    • Configure workflow to identify pre-admissions,management and discharge of resident
    • Collaborate with external partner agencies on a single workspace sharing intelligence
    • Generate assessments and wellbeing scores through e-forms
    • Create observation charts and graphs to monitor a resident’s wellbeing
    • Download a full historical case chronology of a patient
    • Receive alerts and notifications based on triggers set for early intervention
  • Multi Agency Safeguarding Hub

    Multi Agency Safeguarding Hub

    ClusterCM promotes the culture of information sharing and multi-agency working and is most suitable for implementation within a MASH environment. As a cloud-based software, ClusterCM supports the coordinated approach generating efficiencies of MASH processes

    • Collaborate with partner agencies and co-workers within a secured workspace
    • Determine permission levels of each partner agency and user
    • Send referrals to agencies by setting appropriate triggers. Referrals can be a made automatically or manually depending on triggers configured
    • Capture and view historic assessment scores (Risk, Health) graphically and immediately trigger notifications
    • Receive alerts and notifications of triggers for early intervention
    • Communicate securely using SMS, Video and Audio directly through CLusterCM

Incident Management

Create, View and Monitor Incidents of crimes within category types. Determine severity and risk levels to victims and perpetrators against each incident. Prioritise cases against RAG Assessments.

Configurable Forms

Create RAG Assessments, Action plans, case reviews and other scored assessments to evaluate incidents and outcomes for successful safeguarding interventions. E-signature capabilities available.Option to integrate with DocuSign.

Workflow Automation

Embed your business processes based on case type, category type, risk and priority levels. Set triggers, actions, tasks, alerts and notifications to keep both the force and partner agencies involved.

Mobile Access

Have secured access to all case and person records on the go. Fill in information through e-forms, receive alerts and notifications via sms. Securely invite internal and external teams and agencies.Keep updated anytime, anywhere with tablets and mobile devices.

Agency collaboration

Information sharing and collaboration is at the core of Cluster case management. Securely invite internal teams and external agencies to collaborate on a case.Set permissions so collaborators only view the information they need.

Measures & Reporting

Gain access to a suite of core reports through dashboards and reports. Our fully configurable dashboards lets you display the information you need. Easily manage resources and demands. Option to integrate with your current reporting suite.

Infrastructure Security & Data Protection

Our solution is hosted in Official/Official-Sensitive data centres (IL2/3/4).

We utilise the latest, proven technologies to keep your data safe. Our software is hosted in data centres which meet or exceeds the security standards required by our customers. Our minimum hosting infrastructure is PSN compliant (ref: SRV_0396). All of our solutions are hosted in an ISO Tier 3 environment, guaranteeing 99.982% availability.

Our hosted environment complies with the following accreditations.

“The whole process has been refreshing, Locality was a different system and process from the very beginning and being involved in the product development has been a massive benefit. The professional services element has been ‘Organic’, both effective and beneficial. We have something special here and are well placed in tackling anti-social behaviour and domestic abuse”.
Jon Tumelty Community Safety Manager, Trivallis

Simple, smart, connected multi-agency case management software for safer communities.

The Business Centre, Cardiff House, Cardiff Road, CF63 2AW

p. 0330 0015307 | e. enquiries@localitysolutions.co.uk

Company no: 07778046 | VAT Reg No: GB 195 5405 84

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