Support

We understand that each case is different. Rather than trying to shoehorn all support packages into one model, our platform allows you to create individual programmes that focus on the personal needs of each service user.

Our solution supports a:

  • ▷ Fully mobile support workforce
  • ▷ Allows you to access customer information quickly
  • ▷ Create support plans and collaborate with agencies
  • ▷ Monitor and manage agencies efforts
  • ▷ Report on your customer's journey
  • With Cluster Case Management, your organisation can assess individual needs and develop a tailored support plan accordingly, integrating services and maximising the opportunities available to each person in your care.

    CASE MANAGEMENT TYPES

    Supported Housing

    Family Mediation

    Supporting People

    Mental Health

    Domestic Abuse

    Resettlement & Re-integration

    Case Management

    Create, View and Monitor cases within multiple support category types. Determine severity and risk levels to victims and those in your care. Multiple support case types can be added into the system.

    Configurable Forms

    Create support plans, case notes,letters, case reviews and other detailed assessments to evaluate a person's outcomes against an incident or a case.E-signature capabilities available.Option to integrate with DocuSign.

    Workflow Automation

    Embed your business processes based on case type, category type, risk and priority levels. Set triggers, actions, tasks, alerts and notifications to keep both your teams and partner agencies involved.

    Mobile Access

    Have secured access to all case and person records on the go. Fill in information through e-forms, receive alerts and notifications via sms. Securely invite internal and external teams and agencies.Keep updated anytime, anywhere with tablets and mobile devices.

    Agency collaboration

    Information sharing and collaboration is at the core of Cluster case management. Securely invite internal teams and external agencies to collaborate on a case.Set permissions so collaborators only view the information they need.

    Measures & Reporting

    Gain access to a suite of core reports through dashboards and reports. Our fully configurable dashboard lets you display the information you need. Easily integrates with your current reporting suite.

    Infrastructure Security & Data Protection

    Our solution is hosted in Official/Official-Sensitive data centres (IL2/3/4).

    We utilise the latest, proven technologies to keep your data safe. Our software is hosted in data centres which meet or exceeds the security standards required by our customers. Our minimum hosting infrastructure is PSN compliant (ref: SRV_0396). All of our solutions are hosted in an ISO Tier 3 environment, guaranteeing 99.982% availability.

    Our hosted environment complies with the following accreditations.

    “Through the implementation of the Locality Housing Management programme we now have very strong case visibility and a defined process for case closure. Its ease-of-use is a massive benefit to our organisation. We can now share information between departments securely which goes a long way to ensure our high standards and best practice.”
    Josh Dowdall Head of Housing, Taff Housing Association

    Our goal is for every person in need of support to achieve their full potential, living a life of quality and fulfilment.

    Suite 115, Creative Quarter, 8 Morgan Arcade, The Hayes, Cardiff, CF10 1AF
    p. 0330 0015307 | e. enquiries@localitysolutions.co.uk

    Company no: 07778046 | VAT Reg No: GB 195 5405 84

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