Crime and Prevention

In the field of crime prevention, it’s vital to be able to build a full and accurate profile for each case.

Cluster Case Management is the tool to do just that, helping you transform the management of each case and improve your service to the citizens you’re working to protect.

Our secure software enables effective multi-agency collaboration for joined decision making for safeguarding. Partners such as the police, probation services, local authorities, safety projects, social landlords to access and act upon the right information for coordinated intervention.

Case Types

ASB Management


Domestic Abuse Management



Youth Offenders Management

Incident Management

Create, View and Monitor Incidents of crimes within category types. Determine severity and risk levels to victims and perpetrators against each incident. Prioritise cases against RAG Assessments.

Configurable Forms

Create RAG Assessments, Action plans, case reviews and other scored assessments to evaluate incidents and outcomes for successful safeguarding interventions. E-signature capabilities available.Option to integrate with DocuSign.

Workflow Automation

Embed your business processes based on case type, category type, risk and priority levels. Set triggers, actions, tasks, alerts and notifications to keep both the force and partner agencies involved.

Mobile Access

Have secured access to all case and person records on the go. Fill in information through e-forms, receive alerts and notifications via sms. Securely invite internal and external teams and agencies.Keep updated anytime, anywhere with tablets and mobile devices.

Agency collaboration

Information sharing and collaboration is at the core of Cluster case management. Securely invite internal teams and external agencies to collaborate on a case.Set permissions so collaborators only view the information they need.

Measures & Reporting

Gain access to a suite of core reports through dashboards and reports. Our fully configurable dashboards lets you display the information you need. Easily manage resources and demands. Option to integrate with your current reporting suite.

Infrastructure Security & Data Protection

Our solution is hosted in Official/Official-Sensitive data centres (IL2/3/4).

We utilise the latest, proven technologies to keep your data safe. Our software is hosted in data centres which meet or exceeds the security standards required by our customers. Our minimum hosting infrastructure is PSN compliant (ref: SRV_0396). All of our solutions are hosted in an ISO Tier 3 environment, guaranteeing 99.982% availability.

Our hosted environment complies with the following accreditations.

“The whole process has been refreshing, Locality was a different system and process from the very beginning and being involved in the product development has been a massive benefit. The professional services element has been ‘Organic’, both effective and beneficial. We have something special here and are well placed in tackling anti-social behaviour and domestic abuse”.
Jon Tumelty Community Safety Manager, Trivallis

Simple, smart, connected multi-agency case management software for safer communities.

Suite 115, Creative Quarter, 8 Morgan Arcade, The Hayes, Cardiff, CF10 1AF
p. 0330 0015307 | e.

Company no: 07778046 | VAT Reg No: GB 195 5405 84

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