“We chose a relative newcomer on the block when we selected Locality to provide our Case Management Software and they have not disappointed. We have seen an increase in quality and customer satisfaction, from start to finish, which included a major transformation at Trivallis. Locality have been very professional where required. Not only would i recommend Locality to our partners but we are already exploring where we can adopt this innovative software elsewhere within the business.”
"Cluster's Customer Journey process allowed for our teams to fully explore and understand our existing processes and our vision for our service delivery teams. Their consultants facilitated workshops and helped us map out our requirements for a Case Management system to help us support both existing and future business processes."