Cadwyn HA Case Study

200% increase in Case Resolution, 10% fewer tenants experienced ASB, 85% felt safe in the community.

Background

Cadwyn had spent several months looking at what software was available on the market to provide a fully robust, future proof and innovative solution for managing their growing Anti Social Behaviour Case workload.

The Challenge

Cadwyn were previously managing their growing ASB Case workload using numerous spreadsheets. Data was duplicated, insecure and regularly was lost. Reporting was non-existent and Customer Service poor when Housing Officers were unavailable. Access to case data was impossible whilst away from the office and information updated infrequently and irregularly.

Our Approach

Our tailored customer journey is designed to ensure your requirements are fully met whilst providing a platform for continuing dialogue and reassurance throughout the implementation.

Locality Solutions were able to migrate all the existing data from over 20 separate workbooks directly into the Case Management Solution with no data loss and accurate case history.

The Future

As of 2017, our professional services team have been commissioned by Cadwyn HA to assist them in their re-design of ASB processes.

“We have recently upgraded to the latest version of the Cluster Case Management software and are very impressed with the ease of use and flexibility it provides. The Locality team are knowledgeable and the team worked closely with us to ensure a smooth transition.”
Mark Howells, Assistant Operations Manager, Cadwyn

Suite 115, Creative Quarter, 8 Morgan Arcade, The Hayes, Cardiff, CF10 1AF
p. 0330 0015307 | e. enquiries@localitysolutions.co.uk

Company no: 07778046 | VAT Reg No: GB 195 5405 84

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